Extended Warranty FAQ

Why do I need The Electrolux Extended Warranty?

A. All electrical products are prone electrical and mechanical failures, no matter how rare they are. Repairs can be cumbersome, inconvenient, and expensive if your product is outside of the manufacturer warranty. Having an Electrolux Extended Warranty for your appliances provides peace of mind savings from an unexpected fault.

What faults am I protected against?

A. All mechanical and electrical faults that prevent your product from operating the way it was designed.

What faults are not covered?

A. Your cover does not include any faults caused by physical damage, product misuse or using the product outside Electrolux’s guidelines. Also, it does not cover products that have incurred a fault due to electrical surges and software issues. For a complete list of exclusions please refer to our Terms and Conditions on the Extended Warranty Plan information page.

How long does an Extended Warranty Plan cover?

A. Electrolux Extended Warranty Plans cover your product for a maximum up to 5 years (inclusive of original warranty). 

Where can I purchase the Extended Warranty Plan?

A. All Electrolux Extended Warranty Plans can be purchased direct from our call centre on 1-300-88-1122. 

When will my Extended Warranty Plan coverage start?

A. Your Electrolux Extended Warranty Plan will start immediately upon expiry of your product’s original warranty.

How do I make a claim?

A. Please call our Extended Warranty hotline at 1300-80-1122 or drop us an email at extended.warranty@mondial-assistance.com.my. We operate 7am to 11pm 365 days a year

Is the Extended Warranty Service Plan transferrable to a second owner?

A. Yes, you can call our hotline at 1300-80-1122 or drop us an email at extended.warranty@mondial-assistance.com.my to make the transfer. Please provide the product serial number and your personal details/new owner’s details for owner verification and transfer.

What information should I have before making a claim?

A. We require a copy of your product’s purchase receipt and your Extended Warranty Plan number. Please also have ready your product serial number, along with your personal details (name, contact information) for verification. 

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