Warranty Policy

Created to give you the best peace of mind, Electrolux warranties vary according to the products you bought. Check out the warranty period and policies for your Electrolux products here.

 

Effective from 2nd Feb 2018

 

Product category
(For domestic/household use only)

Standard warranty period
*Proof of purchase needed for warranty claims verification

Laundry Appliances Electrolux

Front load Washer
Washer Dryer

2 years general warranty
10 years warranty on motor only

Top load Washer

2 years general warranty
5 years warranty on motor only

Dryer 2 years general warranty
Zanussi Top load Washer 2 years general warranty
5 years warranty on motor only
Kitchen Appliances Electrolux Refrigerators 1 year general warranty
10 years warranty on compressor only
Built-in Hobs &1 year general warranty
10 years warranty on glass top only
Dishwashers
Built-in Dishwashers
2 years general warranty
Hoods 1 year general warranty
Built-in Ovens
Microwave Ovens
Zanussi Built-in Hobs 1 year general warranty
5 years warranty on glass top only
Hoods 1 year general warranty
Built-in Ovens
Free-standing Gas Cooker
Table top Ovens
Air Cleaners Electrolux   2 years general warranty
Vacuum Cleaners Electrolux  

2 years general warranty
1 year battery warranty for cordless stick vacuum cleaners
Warranty is not applicable to those mercury cell or AAA batteries which are used in remote controller

Water Heaters Electrolux

Without pump
With pump

1 year general warranty
10 years warranty on anti leakage tank
5 years warranty on heating element
5 years warranty on DC pump, applicable to DC pump models only

 
Small Appliances Electrolux

Kettles, Blenders,
Juicers,Toasters,
Oven Toaster,
Table-top Induction Cookers
Rice Cookers, Irons

2 years general warranty
(with 1 to 1 exchange policy subject to verification by Electrolux Authorised Service Contractor)

Air Conditioners Electrolux

Non-Inverter
Inverter

1 year general warranty
5 years warranty on compressor only

Accessories

 

Battery & Charger
Sales Accessory

No warranty coverage

 

 

Terms and conditioners for Laundry Appliances, Kitchen Appliances, Air Cleaners, Vacuum Cleaners, Water Heaters, Small Appliances:

1. General Warranty are applicable to all products within the stipulated warranty period. Please refer to the Terms & Condition for General Warranty coverage.

2. 10 years warranty for motor, compressor, glass top and water tank are activated through online registration via www.electrolux.com.my. This is to ensure all warranty claims are activated to cover the duration of the warranty. Electrolux reserved the right to reject warranty claim not registered online. Customer are required to provide proof of purchase for warranty claim verification.

3. After the expiry of the general warranty period, the 10 years warranty and 5 years warranty for motor, compressor, glass top and water tank excludes:- labour, transportation, gas removal/refilling, accessories, general maintenance and service costs incurred.

4. All warranty claims are subject to Electrolux discretion with verification from appointed Electrolux Authorised Service Contractor arranged by Electrolux Customer Care Center Tel: 1-300-88-1122.

5. The warranty terms only cover manufacturing defect on product usage for non commercial environment only. If the product are found modified or used for commercial in any way, all terms on the warranty will be void.

Terms and conditions for Air Conditioners:
Refer to the Air Conditioner Warranty

Terms and conditions is not applicable for Accessories.

 

Electrolux product is fully guaranteed against defective materials and manufacturing defaults inclusive of parts and service for a period of 12 months from the date of purchase.

The exception on warranty period of 24 months shall apply to all washing machine, tumble dryer, dishwasher and small domestic appliances. 10 years warranty apply once to all refrigerator compressor, washing machine motor and built-in gas hob glass top only (effective from 2nd August 2013 onwards) and water heater tank leakage (effective from 1 Nov 2014 onwards). Standard warranty for 5 years apply once to heating element of water heater only.

You can register your product on the Electrolux Malaysia website with six simple clicks. For online registration, you will require the original proof of purchase document.

The warranty is only effective for appliances purchased from an authorized Electrolux dealer and operated in Malaysia. Find out where you can buy Electrolux appliances.

For complete peace of mind, invest in the best possible protection with a Service Agreement from Electrolux. Remember, no one knows your Electrolux product better than we do. And no other company is better equipped to provide the specialized parts and service that you may need.

 
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