My account

  • Do I need to create an account before I can place an order?
    Signing up for a new account is quick and easy. Alternatively, you can check-out as guest without creating an Electrolux account.
  • What are the benefits of creating an account?
    Your Electrolux account allows you to save addresses, view your order history and track your order. We will also store your invoices for easy access. Our signed-up customers will enjoy the privilege of special offers and discounts.
  • Is my personal information strictly protected by Electrolux?
    Yes, Electrolux follows global guidelines to ensure that your personal information is safe and secure at all times and we do not share your information with any third parties. You can read more about it in our privacy policy (https://www.electrolux.com.my/data-protection-policy/)
  • Can I sign in using my social media accounts?
    Yes, you can choose to either create an account or sign-in with your Facebook or Google accounts.
  • How do I reset my account password?
    You can request a password reset by clicking on "forgot password" in the sign-in page and we will email you a reset link. If you know your password and wish to change it, you can sign in and update your password in "my account". For any assistance, you can always reach us on 1-300-88-1122.
  • I cannot log in to my account.
    Make sure you are entering the correct email address and password for your account. If you forgot your password, you can always reset it or just contact us on 1-300-88-1122.
  • Can I deactivate my account?
    Please contact us on 1-300-88-1122 for assistance.

My orders

  • Can I place order via your Contact Center or Facebook Fanpage?
    Electrolux Facebook fan page is cater for promotional and marketing updates.
    For online purchase, please use this website to browse, select and pay for your appliances. If you need assistance or are looking for any appliance that is not available, you can contact us on 1-300-88-1122 and we will be happy to assist.
  • Can I edit my order after confirmation?
    Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 1-300-88-1122, we may be able to make changes if the order has not left the warehouse.
  • I did not receive an order confirmation.
    You should receive an order confirmation email when order is successfully placed. Please check your junk mail as it may have gone there or contact us on 1-300-88-1122 for assistance.
  • Do you offer upgrading for my existing Electrolux product?
    We sometimes have promotions to replace your older Electrolux appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.
  • Can I cancel my order after confirmation?
    "Unfortunately, once placed, your order cannot be cancelled. If you think you have a valid reason, please contact us on 1-300-88-1122. However, your order will be automatically cancelled if:
    (I) 3 failed delivery attempts;
    (ii) stock unavailability;
    (iii) payment issues;
    (iv) errors in price and/or in description of the appliance"
  • Why is my order delayed?
    We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still haven't receive your order, please contact the Electrolux Call Centre on 1-300-88-1122 and we will help you trace it.
  • Why was my order cancelled?
    This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the appliance but couldn't reach you. To follow-up and know more, please contact us on 1-300-88-1122.
  • My order is missing an item.
    Please contact us on 1-300-88-1122 for further assistance.
  • My order missing parts.
    Please contact us on 1-300-88-1122 for further assistance.
  • I received the wrong item.
    Please contact us on 1-300-88-1122 for further assistance.
  • Can I order an item that is not in stock?
    At the moment, we do not offer this option. If you order an item that is out of stock, we will contact you and give you the option of either cancelling /refunding your order or keep your order and wait for the product to be back in stock.

Payment

Delivery

  • Are all the products delivered across Malaysia?
    At the moment, we deliver to West Malaysia (except Island, Airport & Highland). The lead-time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen
  • Do I have to pay for delivery service?
    Our standard delivery service is free.
  • How long will I get my items after the order is confirmed?
    Once confirmed, your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation. Our delivery partner delivers from Monday to Friday between 8.30 am to 5.30pm, Saturday from 8.30 am to 1.00 pm excluding public holidays. During sales period or peak order seasons, there may be delays in deliveries due to the volume of orders that being processed.
  • Can I select a delivery time slot at my convience or do I need to adhere to your fixed delivery schedule?
    At the moment, you cannot select your preferred delivery date or time while placing your order. 
  • What are your delivery time slots?
    Our delivery partner delivers from Monday to Friday between 8.30 am to 5.30pm, Saturday from 8.30 am to 1.00 pm excluding public holidays. your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation.
  • Can I change my delivery date?
    If you have special requests for delivery, kindly remark in 'Delivery Note' before placing the order.
  • Can I change my delivery address after order confirmation?
    Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 1-300-88-1122 to cancel the order.
  • Do you have express delivery service?
    At the moment, we only offer free standard delivery.
  • Do you offer door-to-door delivery?
    Yes, we will deliver the product to your door. Please check the dimensions of the products to make sure that they fit in elevators. We are unable to deliver to high floors without elevators for bulk items.
  • Where can I track delivery information of my order?
    In "my account" find the order you want in "open orders" and click on it, you can then see the order status. At the moment we do not offer real-time order tracking.
  • Do you allow self pick-up?
    Orders placed through our website will be delivered to the address you specified at checkout. We do not offer the option of self pick-up.
  • Can I defer the delivery?
    No. Once confirmed, your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation.
  • My order is marked as delivered but I did not receive it.
    Something must have gone wrong, please contact us on 1300-88-1122 for assistance.
  • I was not provided with an invoice for my order
    We will email you an invoice for your order shortly after it has been delivered, so please check in your junk mail box in case the email was sent there. Alternatively, you can download a copy of your invoice by finding the order in "my account" on the website

Service & Installation

  • Do I have to pay for installation?
    We are offering free basic installation service upon delivery to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. This will be visible as a free add-on service on your order. Alternatively, if your delivery address is located outside the selected location or you need additional installation service, contact us on 1-300-88-1122 for add-on services.
  • What is included in basic installation?
    We are offering free basic installation service upon delivery to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. This will be visible as a free add-on service on your order. Below are the services included in Basic Installation:
    1. Unpack and verify condition of appliance
    2. Set up new appliance and adjust levelling feet
    3. For washing machine/ washer dryer:
    - Remove shipping bolts
    - With existing water outlet/point: Connect water supply pipes and drainpipes to the washing machine (No plumber work will be provided)
    4. Connect power and switch on appliance.
  • Do you install on weekends and bank holidays?
    We provide add-on installation service from Monday to Friday between 8.30 am to 5.30pm.
  • Do you have express installation service?
    We do not offer this option at the moment.
  • Can I change date and time of installation?
    We are offering free basic installation service upon delivery to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. This will be visible as a free add-on service on your order. If you have purchased for additional installation service, contact us on 1-300-88-1122 to reschedule.
  • Do I need to buy some accessories to get my machine well installed?
    Most appliances have the needed parts for installation. Depending on the set-up at your home, our installer will advise if there is a need for additional accessories.
  • Do I need to uninstall the old machine before your installation?
    Yes. Please remove the old appliance from the intended place and that hoses and cables are sufficient for your new appliance. Installation always takes place on existing outlets for electricity, water and sewage.
  • Will you guide me on how to use the machine after installation?
    You can contact us on 1-300-88-1122 and we will do our best to accommodate you.
  • Do you collect or help with the disposal of my old machine?
    We do not offer this option at the moment. Please contact your local e-waste collection centre.

Warranty

Returns & Refunds

  • Can I have a replacement if my product is broken or not working? How can I request for this replacement?
    Within your product's warranty period, Electrolux is responsible for any manufacturing defects with your product, including repairs and parts replacement. If we cannot fix it, we will replace it. Please contact us on 1300-88-1122 for assistance.
  • Can I have a replacement if I am not satisfied with my product? How can I request for this replacement?
    You are advised to inspect and examine the Product immediately upon receipt. If a Product is damaged or malfunctioning, we will repair it during the Warranty coverage (https://www.electrolux.com.my/support/general-warranty-terms-and-conditions/), replace, or refund the purchase. Accessories and consumables which are not covered by the Warranty are not returnable, unless this is due to lack of conformity. Please contact us on 1300-88-1122 for assistance.
  • What is your Return Policy? Where can I find it?
    You are advised to inspect and examine the Product immediately upon receipt. If a Product is damaged or malfunctioning, we will repair it during the Warranty coverage (https://www.electrolux.com.my/support/general-warranty-terms-and-conditions/), replace, or refund the purchase. Accessories and consumables which are not covered by the Warranty are not returnable, unless this is due to lack of conformity.
    We will arrange for pick-up of the product, spare parts or accessories in the case of return/ replacement. Please contact us on 1-300-88-1122 and explain the issue, our team will assist with the next steps.
  • How do I return an item?
    We will arrange for pick-up of the product, spare parts or accessories in the case of return/ replacement. Please contact us on 1-300-88-1122 and explain the issue, our team will assist with the next steps.
  • Do you accept partial returns?
    This will be managed on case per case basis. Please contact us on 1-300-88-1122 for assistance.
  • How long can I get my money refunded? (If I paid by credit cards/E-wallets)
    (i) For payments made by credit cards, within fourteen (14) working days from the date we receives Ordered Products, the eligible amount will be refunded on the card originally used;
    (ii) For payments made with the bank transfer option, our customer care team will ask for the your bank details to transfer the refund directly to your account. The refund will be processed within fourteen (14) working days.
    (iii) For payments made with eWallet option, within fourteen (14) working days from the date Electrolux receives Ordered Products, the Customer will receive the eligible amount on the eWallet originally used;
  • Can I return a free gift?
    If the gift you received is eligible for return (as per the return policy), you may return it but we will only refund the value of the purchase in the form of a credit note.
Purchase

Purchase In-Store

    1-300-88-1122