My account

My orders

  • Can I place order via your Contact Center or Facebook Fanpage?
    Electrolux Facebook fan page is cater for promotional and marketing updates.

    For online purchase, please use this website to browse, select and pay for your appliances. If you need assistance or are looking for any appliance that is not available, you can contact us on 1-300-88-1122 and we will be happy to assist.
  • Can I edit my order after confirmation?
    Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 1-300-88-1122, we may be able to make changes if the order has not left the warehouse.
  • I did not receive an order confirmation.
    You should receive an order confirmation email when order is successfully placed. Please check your junk mail as it may have gone there or contact us on 1-300-88-1122 for assistance.
  • Do you offer upgrading for my existing Electrolux product?
    We sometimes have promotions to replace your older Electrolux appliances. Make sure to create an account and sign up for marketing promotions so you don’t miss out on our next offer.
  • Can I cancel my order after confirmation?
    Unfortunately, once placed, your order cannot be cancelled. If you think you have a valid reason, please contact us on 1-300-88-1122. However, your order will be automatically cancelled if:
    (I) 3 failed delivery attempts;
    (ii) stock unavailability;
    (iii) payment issues;
    (iv) errors in price and/or in description of the appliance.
  • Why is my order delayed?
    We always thrive to deliver within the promised timeline, but sometimes things could go wrong. If the estimated delivery date has passed and you still haven't receive your order, please contact the Electrolux Call Centre on 1-300-88-1122 and we will help you trace it.
  • Why was my order cancelled?
    This may happen in case we had an issue with your payment, we no longer have stock or we tried several times to deliver the appliance but couldn't reach you. To follow-up and know more, please contact us on 1-300-88-1122.
  • My order is missing an item.
    Please contact us on 1-300-88-1122 for further assistance.
  • My order missing parts.
    Please contact us on 1-300-88-1122 for further assistance.
  • I received the wrong item.
    Please contact us on 1-300-88-1122 for further assistance.
  • Can I order an item that is not in stock?
    Pre-order may be available for selected items. You can order an item that is out of stock if the pre-order is available for the item. Once stocks are available, we will get the order to you as quickly as possible.

    Alternatively, if the pre-order is not available, you can click 'notify me' function. Once the item is back in stock, we will send a notification to you immediately.

Payment

Delivery

  • Are all the products delivered across Malaysia?
    At the moment, we deliver to West Malaysia (except Island, Airport & Highland). The lead-time for delivery will vary per city, you can see an estimate on your cart summary and check-out screen.
  • Do I have to pay for delivery service?
    Our standard delivery service is free.
  • How long will I get my items after the order is confirmed?
    Once confirmed, your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation. Our delivery partner delivers from Monday to Friday between 8.30 am to 5.30 pm, Saturday from 8.30 am to 1.00 pm excluding public holidays. During sales period or peak order seasons, there may be delays in deliveries due to the volume of orders that being processed.
  • Can I select a delivery time slot at my convenience or do I need to adhere to your fixed delivery schedule?
    At the moment, you cannot select your preferred delivery date or time while placing your order. Our delivery partner may contact you a day before the delivery.
  • What are your delivery time slots?
    Our delivery partner delivers from Monday to Friday between 8.30 am to 5.30 pm, Saturday from 8.30 am to 1.00 pm excluding public holidays. Your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation. Our delivery partner may contact you a day before the delivery.
  • Can I change my delivery date?
    Our delivery partner may contact you a day before the delivery. If you have special requests for delivery, contact us on 1-300-88-1122 and we will do our best to accommodate you.
  • Can I change my delivery address after order confirmation?
    Once an order is placed, you can no longer edit it yourself on the website. If you think you made a mistake, please contact us on 1-300-88-1122 to cancel the order.
  • Do you have express delivery service?
    At the moment, we only offer free standard delivery.
  • Do you offer door-to-door delivery?
    Yes, we will deliver the product to your door. Please check the dimensions of the products to make sure that they fit in elevators. We are unable to deliver to high floors without elevators for bulk items.
  • Where can I track delivery information of my order?
    In "my account" find the order you want in "open orders" and click on it, you can then see the order status. At the moment we do not offer real-time order tracking.
  • Do you allow self pick-up?
    Orders placed through our website will be delivered to the address you specified at checkout. We do not offer the option of self pick-up.
  • Can I defer the delivery?
    No. Once confirmed, your Order will be delivered within two (2) to five (5) working days to delivery addresses in Selangor, Wilayah Persekutuan Kuala Lumpur and Wilayah Persekutuan Putrajaya. For other areas, delivery will be completed within three (3) to seven (7) working days (Saturdays, Sundays and public holidays excluded) of Order Receipt Confirmation.
  • My order is marked as delivered but I did not receive it.
    Something must have gone wrong, please contact us on 1-300-88-1122 for assistance.
  • I was not provided with an invoice for my order
    A copy of your invoice will be available in "account details" on the website few days after your order has been delivered.

Service & Installation

Warranty

Returns & Refunds

Purchase

Purchase In-Store

    1-300-88-1122