This short FAQ guide will help you get the best out of your new appliance in combination with the Electrolux Life App for your smartphone, and overcome any connection issues you may have on initial setup.
Press and hold the “Remote” button for approximately 10 seconds until you hear a beep sound.
You will notice "---" on the machine as an indication.
At the bottom of the homepage screen, go to the “Appliances” menu and choose “Manage Appliances”. Swipe left on the appliance that you would want to delete and tap “Remove”.
In general, all Wi-Fi routers have a 2.4GHz band. Modern and newer routers are often dual-band that support both 2.4GHz and 5GHz. You may wish to look up your router’s model on the manufacturer’s website to be sure which band you are currently using. Some routers have ‘Dual Band’ written on the router itself or on the product packaging. Alternatively, you may also look at your network’s name (SSID).
Your Wi-Fi router may be broadcasting 2 networks with different names to indicate the Wi-Fi frequency – for example, 2.4GHz-available networks may have 2, 2.4G or 2.4GHz as part of the network name when you search for available Wi-Fi networks. If you are not able to detect your Wi-Fi frequency from your device, please contact your Internet Service Provider.
Setting up the appliance requires a stable Wi-Fi network. You may set up the appliance using your phone's hotspot if the connection is stable and strong throughout the setup process, which takes approximately 5 minutes depending on your network speed.
However, to enjoy a seamless user experience, we recommend using a router to set up the appliance. Make sure that the router is located in a central spot in the home, relatively close to all of the connected appliances. If there are metal objects in the immediate vicinity of the router, try to remove them so that they do not interfere with its signal.
If your phone screen becomes locked during the set-up process, you may experience difficulty in completing a successful set-up between your phone and the appliance. You may opt to disable the screen lock feature on your phone during the set-up process for reasons of convenience.
How to disable Auto Lock on iOS devices:
How to disable Screen Lock on Android devices:
To turn on the appliance’s Wi-Fi, press and hold the "Remote" button for 3 seconds. The appliance’s Wi-Fi is turned on when you hear a second beep, you will then see “AP” and a flashing Wi-Fi icon on the appliance’s control panel.
If you only hear one beep, the appliance’s Wi-Fi is not activated. Try restarting the appliance and continue with the steps listed above.
No. In both iOS and Android devices, you can directly select a new Wi-Fi network that you want to connect to and the device will switch to the newly selected network automatically.
A weak and predictable password is highly susceptible to security attack. By adding at least one number and eight characters, you increase the complexity of your password and make it less likely for any unauthorized access.
Yes, a home appliance can be accessed by different mobile devices connected to the same appliance.
The popular 2.4GHz band offers coverage over greater distances and is recommended for the Electrolux Life App as it has better penetration through solid objects like walls and floors. This enables you to use the full features of the Electrolux Life App easily.
We use cutting-edge encryption technology, and we continuously review and test our system security and update them whenever necessary.
You can delete your Electrolux Life account by contacting our Customer Care.
You can find Customer care details in Support –> Contact us.
No, a LAN connection is not planned for release because Electrolux Life uses Wi-Fi for data exchange.
No. Your home appliances communicate with your smartphone or tablet via the Wi-Fi router. No other equipment is necessary.
There are various options available here. It is possible to extend the range of your Wi-Fi router with a Wi-Fi extender. If the Wi-Fi extender is placed between the appliance and the router, wireless Internet reception could, for example, extend to the basement or outside utility room without any issues.
A second option is to use a "powerline" adapter to extend the Internet to your home appliance. You can then log into the Internet directly with your networked appliance and control it this way.
Our Customer Service team is happy to advise you in either case and help you with any hardware or connection issues you may experience (available under "Home" – "Connect").
Electrolux Life App has a handy Wi-Fi connection speed test under "Connectivity Guide" in the "Appliances" section. You can use this to check the reception where your appliance is located.
The app is available for iOS and Android.
The app is free of charge and can be downloaded from the Apple App Store and Google Play Store
Yes, you will need to create an Electrolux Life account. To do so, please download and install the Electrolux Life app from the Apple App Store or Google Play Store
Please make sure you have followed the steps in the set up guide and are sure you are using a 2.4GHz network. If you are getting any specific errors or are still unsure as to why the device will not connect to the appliance, please contact Electrolux Customer Care.
Your appliance and phone need to be set up on the same network; however, once you have successfully completed your first setup, you can use the app on a different network as well.
A Connected Appliance communicates with your mobile device using wireless (Wi-Fi) technology. Connected Appliances may tell you that your air or water filter needs to be changed, or that the cycle on your appliance has finished. Connected Appliances make tasks easier to do at home, and can help you save on energy costs too, as well as making things like product registration easier.
You can find information on how to contact Electrolux Customer Care in "Support" - "Contact us" in your Electrolux Life App.
When you create an account with Electrolux Life and set up your appliance on your home Wi-Fi, the appliance will be registered with Electrolux and this automatically activates your warranty.
Yes, if power is lost to your house supply, your router will be disconnected from the internet, thus disconnecting the connection to the appliance. The good news is that as soon as power is restored, the appliance will automatically re-connect and function normally without intervention.
If you change your home router at any time after connecting to your smart appliance, you will need to "re-provision" your new home router to the smart appliance. It's better to use the same email and password that you initially provisioned with as this makes continued use more seamless.
Please review the ‘step-by-step instructions' that came with the appliance for details on how to connect your appliance to relevant apps such as the Frigidaire application/user interface.